1. Introduction

At Buddha Wisdom Handicraft Company, we take pride in our handcrafted products and are committed to ensuring your satisfaction. If you’re not completely satisfied with your purchase, our returns policy provides guidance on how to return items and obtain a refund or exchange.

2. Returns Eligibility

  • Timeframe: You may return items within 0 to 7 days of receipt. Returns outside this period may be accepted at our discretion, but please contact us to discuss any special circumstances.
  • Condition: Items must be unused, in their original condition, and in the original packaging. For hygiene reasons, certain items, such as personal or customized products, may not be eligible for return.
  • Proof of Purchase: To process your return, please include a copy of the original receipt or order confirmation.

3. How to Return an Item

  1. Contact Us: Before returning any item, please contact our customer service team at [info@buddhawisdomhandicrafts.com] to obtain a Return Authorization (RA) number and instructions on how to return your item.
  2. Prepare Your Return: Securely package the item in its original packaging, including all accessories and documentation. Clearly write the RA number on the outside of the package.
  3. Ship the Return: Send the package to the address provided by our customer service team. Please choose a trackable shipping service to ensure your return is received.

4. Refunds and Exchanges

  • Refunds: Once we receive and inspect the returned item, we will process a refund to the original payment method. Please allow [5-10] business days for the refund to appear on your account.
  • Exchanges: If you prefer to exchange an item for a different size, color, or product, please indicate this when you contact us. Exchanges are subject to availability and may involve additional shipping charges.

5. Non-Returnable Items

The following items are non-returnable:

  • Customized or personalized products
  • Final sale items
  • Gift cards

6. Shipping Costs

  • Return Shipping: You are responsible for return shipping costs unless the item is defective or an error was made in fulfilling your order.
  • Original Shipping: Shipping charges are non-refundable unless we made an error or the item is defective.

7. Defective or Incorrect Items

If you receive a defective or incorrect item, please contact us immediately at [contact@buddhawisdomhandicrafts.com]. We will arrange for a replacement or a full refund, including any applicable return shipping costs.

8. Contact Us

For any questions or concerns regarding our returns policy, please reach out to our customer service team:

Buddha Wisdom Handicraft
[Address]
[Rajokari, New Delhi, 110038]
Email: [info@buddhawisdomhandicrafts.com]
Phone: [+91 8920675883]

9. Changes to This Policy

We may update this Returns Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.